Refund policy

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

• We accept returns only if the product is damaged, defective, or incorrect.
• Customers must contact us within 48 hours of delivery with clear photos or videos as proof.
• Returns will not be accepted for reasons such as change of mind, incorrect address, or incorrect order placed by the customer.

Refunds

• Once your return request is approved, the refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during checkout.
• Shipping charges (if any) are non-refundable.

Cancellations

• Orders can be cancelled only before they are shipped.
• Once the order is shipped, it cannot be cancelled.

Non-returnable items

• Products that have been used, damaged after delivery, or tampered with are not eligible for return or refund.

Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: homekettleteam@gmail.com